Who we are?
Rue de la Station 48,
Fixe: +32 2 899 05 21
Email: creation @ autourde . be (sans les espaces)
Activity Productions associées (SMart): n°07604 – Tokowo
Rue Emile Féron 70
1060 – Bruxelles
TVA BE 0896.755.397
Use of collected and stored personal data
No data collected on this site will be used for direct or indirect marketing purposes. If you wish to stay informed about our actions, news, or information, we invite you to follow us on the social networks to which Tokowo reliure is affiliated (see the top right corner of each page).
We collect information when you validate an order in our shop.
During your site visit, we track:
Products you’ve viewed: We use this information, for example, to display products you’ve recently seen. Location, IP address, and browser type: We use them to estimate taxes and shipping costs. Shipping address: We will ask you to enter it to estimate shipping costs before you place an order and to send you the order!
When you make a purchase on our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment/card data, and possibly account data such as the username and password. This information will be used to:
Send information about your account and order. Respond to requests, including refunds and complaints. Payment processing and fraud prevention. Configure your account for our shop. Comply with any legal obligations, such as tax calculation. Improve our shop’s offerings.
If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill order validation for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to retain it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email, and billing and shipping addresses.
We also store comments or reviews if you choose to submit them.
Who on our team has access to the data
Members of our team have access to the information you provide us. For example, administrators and shop managers have access to:
Order information such as what was purchased, when, and where it needs to be sent. Customer information such as your name, email, and billing and shipping information.
Our team has access to this information to process orders, issue refunds, and assist you.
What we share with others
We share data with third parties who help us manage our orders and shop services, such as BPost or other carriers.
We accept payments by Bank Transfer, PAYPAL, and STRIPE. When processing payments, some data will be transmitted to PayPal or Stripe, including the information necessary to execute the payment, such as the total amount or billing information.
For bank transfer payments, other than the banks of the parties involved, no information is sent to third parties.